Salesforce
Director, Product Marketing GTM (Service Cloud)
$143K–$217K
Illinois - Chicago +1 · Office - Flexible · Director · Full-time · Posted Oct 14, 2026
- Location
- Illinois - Chicago
Washington - Bellevue - Experience
- 8+ years in product marketing, sales, or go-to-market roles.
About the job
Owns go-to-market strategy and execution for Salesforce’s Service business, unifying the story across Agentforce, Service Cloud, and Contact Center.
What you'll do
- Lead GTM planning, launches, competitive positioning, and pricing and packaging partnerships for Service products.
- Develop sales enablement and content, and coordinate with sales, product, regional teams, and analyst relations.
- Track performance metrics, present to audiences, and inspire a team of product marketers.
What they ask for
- 8+ years of experience in product marketing, sales, or go-to-market roles.
- Experience leading and inspiring a team of marketers.
- Knowledge of or experience marketing to Service buyers across multiple industries.
- Experience creating value propositions and content strategies for the full buyer funnel.
Nice to have
- Experience with Salesforce products and/or other SaaS and B2B technology platforms.
- Experience in Contact Center, customer service, or AI agent products; experience using AI tools to interpret sales data is also preferred.
Pay
$143,400 - $216,900 annually (base salary)
Tools
Agentforce, Service Cloud, Contact Center
AI focus
Go-to-market work for AI agent products; preferred experience using AI tools to analyze and interpret sales data and inform plans. Salesforce also uses AI tools to help evaluate applicants’ resumes and qualifications; humans make hiring decisions.
Model-written summary · the original posting is authoritative