Salesforce
Field Service Readiness Architect
$123K–$186K
Indiana - Indianapolis +2 · Office - Flexible · Full-time · Posted Oct 20, 2026
- Location
- Indiana - Indianapolis
Georgia - Atlanta
Illinois - Chicago - Experience
- 3+ years in a Customer Success or Product Management individual contributor role in the SaaS industry.
About the job
Owns product readiness and adoption for Salesforce Field Service by translating product expertise and customer feedback into guidance, enablement, and recommendations for product and customer success teams.
What you'll do
- Develop readiness plans, adoption strategies, best practices, and training for product launches, migrations, and retirements.
- Gather and document customer, partner, and internal feedback; develop product requirements and recommendations for Product Leadership.
- Partner across Technology & Product and Customer Success to improve adoption, product quality, and customer health.
What they ask for
- 3+ years of experience in Customer Success or Product Management as an individual contributor in the SaaS industry.
- Hands-on experience with Field Service products and understanding of product capabilities for common customer use cases.
- Track record collaborating with subject matter experts on strategic business initiatives.
- Experience engaging technical and non-technical stakeholders and translating customer use cases into technical and functional requirements; experience developing enablement materials and delivering training.
Nice to have
- Understanding of competitor products and the Field Service landscape.
- Enablement, consulting, Salesforce product experience, or expertise in Salesforce Field Service Scheduling and Optimization or Field Service Mobile.
Pay
$123,100 - $186,300 annually (base salary)
Tools
Salesforce Field Service Scheduling and Optimization, Field Service Mobile
AI focus
Salesforce states that AI tools help recruiters assess and evaluate candidates’ resumes and qualifications; humans make candidate selection and hiring decisions.
Model-written summary · the original posting is authoritative