Salesforce
Human Centered Change Senior Manager- Public Sector
$150K–$248K
Virginia - Washington DC Metro - Remote · Remote Customer-Based · Manager · Full-time · Posted Aug 25, 2026
- Experience
- Minimum 8 years of industry experience; no alternatives stated.
- Education
- BA/BS or MA/MS in a related field, or equivalent experience.
About the job
Leads human-centered change consulting for public-sector customer transformations, ensuring delivery quality and helping customers adopt new ways of working.
What you'll do
- Advise customers on change strategy; assess organizational readiness, impacts, barriers, and stakeholder needs.
- Develop and lead change plans, including communications, training, stakeholder alignment, and use of AI tools.
- Coach leaders, guide project teams, and contribute to consulting practice initiatives and delivery excellence.
What they ask for
- At least 8 years of customer-facing industry experience leading complex, large-scale transformation engagements.
- Experience leading Human-Centered Change, Business Value, or Design Thinking workstreams; deep knowledge of change-management principles and methods.
- Prosci® Change Management Certification and proven Public Sector customer experience.
- United States citizenship; willingness to travel up to 25-30% when required.
Nice to have
- Salesforce Administrator Certification or Salesforce Strategy Designer Certification.
- Salesforce Agentblazer Innovator or Agentblazer Legend Credential.
Pay
USD $150,100 - $227,000 annually (base salary); USD $180,200 - $247,900 per year (base pay, applicable locations)
Tools
Salesforce, AI tools, Design Thinking
AI focus
Uses AI tools to create and execute change plans; the posting also notes AI-assisted candidate assessment, with humans making hiring decisions.
Model-written summary · the original posting is authoritative