Salesforce
Lead UX Researcher, AI & Digital Experiences
$172K–$286K
California - San Francisco · Office Tech-Flexible · Full-time · Posted Oct 23, 2026
About the job
Leads user research across AI agent experiences and Salesforce event technology to inform product strategy and improve digital experiences.
What you'll do
- Set research priorities and independently plan and conduct multiple projects using qualitative and quantitative methods.
- Study how people understand, trust, and use AI agents, and research in-person, virtual, and on-demand event experiences.
- Synthesize and communicate evidence, recommendations, and measurement frameworks to shape product decisions and mentor others.
What they ask for
- Deep expertise in qualitative research and fluency in quantitative methods, including rigorous method selection and evidence evaluation.
- Ability to design, conduct, analyze, and communicate strategic and tactical research; influence product strategy and measurable outcomes.
- Demonstrated AI fluency and experience building AI-assisted research workflows, with sound judgment about responsible use.
- Willingness and ability to travel approximately four to five times per year for onsite event research.
Pay
$172,500 - $260,100 annually (base salary); $207,800 - $285,800 annually (base salary)
AI focus
Research AI agent experiences, including trust, autonomy, transparency, control, and performance; build AI-assisted research workflows and advance responsible AI use.
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