Salesforce
Partner Support Analyst
Indiana - Indianapolis · Office - Flexible · Full-time · Posted Oct 18, 2026
- Experience
- 3–5 years in specified operations, support, or related analytical/systems roles.
About the job
Owns partner support operations by resolving cases, improving operational processes, and monitoring service quality and compliance.
What you'll do
- Triage and resolve partner cases within SLAs, ensuring accurate case data and consistent communications.
- Build and manage reports, analytics, dashboards, and knowledge resources; recommend process and system improvements.
- Coordinate with internal teams on operational issues, quality assurance, audits, compliance, and training.
What they ask for
- 3–5 years of experience in Revenue Operations, Deal Operations, Business Operations, Order Management/Support, or a related analytical/systems role.
- Salesforce application/platform experience (Sales Cloud and Service Cloud) or familiarity with similar enterprise platforms.
- Strong analytical, detail-oriented, communication, project management, and cross-functional collaboration skills.
- AI fluency, including comfort using AI tools to streamline case resolution, reporting, and process improvement.
Nice to have
- Experience in channel sales, partner programs, or marketplace ecosystems.
- Experience in a SaaS or technology company is described as ideal.
Tools
Sales Cloud, Service Cloud, Agentforce
AI focus
Use AI tools such as Agentforce and generative AI assistants to streamline case resolution, reporting, and process improvement. Salesforce also uses AI to assist recruiters in assessing candidates’ resumes and qualifications.
Model-written summary · the original posting is authoritative