Salesforce
Principal Researcher - Agentforce Platform
$197K–$345K
Washington - Seattle +1 · Office - Flexible · Principal · Full-time · Posted Oct 30, 2026
- Location
- Washington - Seattle
California - San Francisco - Experience
- 10+ years conducting research in product research, user research, or other technology contexts.
- Education
- University degree in a research- or business-focused discipline or a field emphasizing human behavior.
About the job
Leads research on Agentforce and related enterprise AI and data platform experiences, turning customer insights into product strategy and actionable recommendations.
What you'll do
- Plan and lead research initiatives, using suitable qualitative and quantitative methods and synthesizing findings into recommendations.
- Partner with product, design, engineering, customer success, and senior leaders to inform product strategy with customer insights.
- Mentor and support the broader Research & Insights organization through craft development and collaboration.
What they ask for
- 10+ years conducting research in product research, user research, or other technology contexts.
- Advanced understanding of qualitative and quantitative research methods, survey methodologies, and research best practices.
- Proven ability to influence product direction and strategy through actionable insights.
- University degree in a research- or business-focused discipline or a field emphasizing human behavior.
Pay
USD $197,300 - $313,700 annually (base salary); USD $237,700 - $344,700 annually (base salary)
Tools
SPSS, R
AI focus
Researches AI and data platform experiences, including AI guardrails and governance, agent building and observability, and enterprise AI adoption. Salesforce also states it uses AI tools to help recruiters assess and evaluate applications; humans make hiring decisions.
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