Salesforce
Program/Project Management Senior Lead
$143K–$217K
Illinois - Chicago +1 · Office - Based · Senior · Full-time · Posted Oct 29, 2026
- Location
- Illinois - Chicago
Indiana - Indianapolis
About the job
Leads strategy and execution of Customer Success Management programs and initiatives, supporting operational rigor, growth, and transformation.
What you'll do
- Plan and execute CSM priorities, programs, and cross-functional initiatives; monitor metrics, risks, and outcomes.
- Coordinate stakeholders and communicate initiatives, recommendations, and progress, including executive presentations.
- Review program performance and resolve operational issues, identifying improvements and addressing root causes.
What they ask for
- Experience implementing cross-functional business efforts and influencing decisions, resolving or escalating issues, and meeting deadlines.
- Experience defining, managing, and executing projects from start to finish.
- Strong executive influence, critical thinking, presentation, and written and verbal communication skills.
- Ability to navigate ambiguity, complex problems, multiple priorities, and difficult situations.
Nice to have
- Ability to quickly ramp on collaboration technologies (Google, Slack, CRM).
- Salesforce.com organization and product knowledge.
Pay
$143,400 - $216,900 annually (base salary)
Tools
Google, Slack, CRM, Salesforce.com
Model-written summary · the original posting is authoritative