Salesforce
Qualified Success Architect, Internal Enablement
$123K–$186K
Washington - Seattle · Remote Home-Based · Full-time · Posted Oct 30, 2026
- Experience
- 5-10 years of Mid Market/Enterprise software experience.
About the job
Owns internal enablement for Qualified’s Customer Success organization, including onboarding and training Qualified Success Architects and maintaining team knowledge resources.
What you'll do
- Manage new-hire onboarding, coordinate access, and track progress toward QSA certification.
- Coordinate and host biweekly CS 5-star Enablement sessions with Product and subject matter experts.
- Maintain the Guru knowledge base and knowledge agents, and support broader enablement initiatives.
What they ask for
- 5-10 years of Mid Market/Enterprise software experience.
- Experience in customer success, account management, or a similar customer-facing SaaS role.
- Experience coaching or teaching colleagues.
- Strong organizational, written, verbal, and cross-functional communication skills.
Nice to have
- Experience with Qualified's platform.
- Experience with or aptitude for knowledge management tools like Guru, Notion, or similar platforms.
Pay
$123,100 - $186,300 annually (base salary)
Tools
Qualified platform, Guru, Notion
AI focus
Enable new hires on the Agentic Marketing Platform and Piper the AI SDR Agent. Salesforce also states that AI tools assist recruiters in assessing candidates’ resumes and qualifications; humans make hiring decisions.
Model-written summary · the original posting is authoritative