Senior Product Manager, Piper

What you'll do

• Define Piper’s conversation quality standards and translate agent behavior into testable requirements with AI engineers.
• Measure and communicate performance, and turn customer and field feedback into product improvements.
• Partner across engineering, design, AI platform, product, and customer-facing teams; use AI tools throughout the product lifecycle.

What they ask for

• 5+ years of product management experience, including end-to-end ownership of a product area in a fast-moving B2B SaaS environment.
• Strong technical and product literacy, with comfort collaborating with engineers on AI- and LLM-powered products.
• Excellent cross-functional communication skills, including explaining complex AI behavior to varied audiences.
• AI fluency, demonstrated through use of AI in product-management workflows; a related technical degree is required.

Nice to have

• Experience with conversational AI, real-time agents, or AI quality and evaluation.
• Experience using AI-assisted tools such as Claude or vibe-coding tools to build working prototypes.

Pay

$172,500 - $260,100 annually (base salary); $207,800 - $285,800 annually (base salary)

Tools

AI, LLM

AI focus

Own and improve the conversation intelligence, behavior, quality measurement, and evaluation of Piper, an AI SDR; use AI tools throughout product work.