Salesforce
Site Reliability Operations Engineer
$94K–$142K
Washington - Seattle · Office Tech-Flexible · Full-time · Posted Sep 11, 2026
- Experience
- 5–8 years in IT operations, incident management, or site reliability work.
- Education
- Related technical degree required.
About the job
Manages major incidents and improves reliability of Salesforce’s internal enterprise systems through incident command, troubleshooting, problem management, and automation.
What you'll do
- Coordinate major incidents and emergency changes to restore services and maintain business continuity.
- Monitor and troubleshoot enterprise infrastructure, applications, and networks; investigate recurring incidents and document root causes.
- Improve incident response through runbooks, SOPs, automation, incident analysis, and toil reduction.
What they ask for
- Demonstrated ability to manage high-severity incidents and communicate technical issues to technical and executive audiences.
- Troubleshooting ability across Windows and Linux servers, networking, cloud platforms, and virtualization technologies.
- Experience with cloud platforms and infrastructure monitoring; understanding of ITIL incident, problem, and change management.
- Related technical degree required.
Nice to have
- Experience in a 24x7 high-availability enterprise environment.
- Salesforce platform experience or certifications; relevant industry certifications, scripting, monitoring, visualization, or automation-tool experience.
Pay
$94,000 - $142,300 annually (base salary)
Tools
Windows, Linux, AWS, Python, Bash, PowerShell, Splunk, Grafana
AI focus
Salesforce states that AI tools help recruiters assess and evaluate candidates’ resumes and qualifications; humans make all selection and hiring decisions. The role itself does not specify AI work.
Model-written summary · the original posting is authoritative