Salesforce
Site Reliability Operations Engineer
$94K–$142K
Washington - Seattle · Office Tech-Flexible · Full-time · Posted Sep 11, 2026
- Experience
- 5–8 years in IT operations, incident management, or site reliability work; 24×7 high-availability enterprise environment experience preferred.
- Education
- Related technical degree required.
About the job
Keeps Salesforce’s internal enterprise systems reliable by managing major incidents, troubleshooting infrastructure and applications, and improving incident response and operations.
What you'll do
- Command major incidents, coordinate technical teams, and drive service restoration and business continuity.
- Monitor and troubleshoot enterprise infrastructure, applications, and networks; lead problem investigations and root cause analysis.
- Improve reliability through runbooks, SOPs, automation, incident metrics, and toil-reduction recommendations.
What they ask for
- Demonstrated ability to manage high-severity incidents and make decisions balancing technical and business needs.
- Troubleshooting ability across Windows and Linux servers, networking, cloud platforms, and virtualization technologies.
- Experience with cloud platforms and infrastructure monitoring; understanding of ITIL incident, problem, and change management.
- Related technical degree required.
Nice to have
- Salesforce platform experience or certifications; industry certifications such as ITIL, AWS, CCNA, MCSA, or RHCE.
- Scripting or experience with monitoring, visualization, or automation tools such as Python, Bash, PowerShell, Splunk, Grafana, Tableau, Puppet, or Chef.
Pay
$94,000 - $142,300 annually (base salary)
Tools
Windows, Linux, AWS, Python, Bash, PowerShell, Splunk, Grafana
AI focus
No AI work stated for the role; Salesforce says it uses AI tools to help recruiters assess and evaluate candidates’ resumes and qualifications, with humans making hiring decisions.
Model-written summary · the original posting is authoritative