Salesforce
Slack Proactive Monitoring Engineer
$75K–$114K
Indiana - Indianapolis +3 · Office - Flexible · Full-time · Posted Sep 11, 2026
- Location
- Indiana - Indianapolis
Illinois - Chicago
Georgia - Atlanta
Washington - Seattle - Experience
- 2+ years in technical support, site reliability engineering, or a related operations role.
About the job
Proactively monitors the health and performance of large Slack Enterprise Grid deployments, identifies and mitigates issues, and coordinates customer outreach and technical remediation.
What you'll do
- Monitor platform dashboards, telemetry, integrations, and enterprise operations to detect and triage service issues.
- Coordinate proactive customer outreach, incident escalations, root cause analysis, and remediation with Customer Success, Support, Engineering, and SRE teams.
- Conduct technical health reviews and build Slack-based automations to streamline monitoring.
What they ask for
- 2+ years of experience in technical support, site reliability engineering, or a related operations role.
- Hands-on experience with observability and monitoring tools such as Grafana, Splunk, Datadog, or PagerDuty, or equivalent.
- Strong understanding of cloud-based SaaS architecture, APIs, and common failure modes; proficiency analyzing logs, metrics, and traces.
- Strong written and verbal communication skills, and demonstrated ability to use modern AI tools to optimize workflows, conduct research, and enhance productivity.
Nice to have
- Experience with Slack platform (Slack API, Slack workflows, Bolt framework), Salesforce Service Cloud / OrgCS, or scripting and automation (Python, JavaScript, Bash).
- Experience in customer-facing SaaS support engineering or reliability, or an ITIL, SRE, or similar certification.
Pay
$75,000 - $113,500 annually (base salary)
Tools
Slack, Enterprise Grid, Splunk, Grafana, Datadog, PagerDuty, Python, JavaScript
AI focus
Use modern AI tools to optimize workflows, conduct research, and enhance daily productivity.
Model-written summary · the original posting is authoritative