Salesforce
SVP, COO - Cloud Success
$352K–$473K
California - San Francisco +6 · Office - Flexible · Full-time · Posted Oct 16, 2026
- Location
- California - San Francisco
Illinois - Chicago
Massachusetts - Boston
New York - New York
Washington - Seattle
Georgia - Atlanta
Indiana - Indianapolis - Experience
- Proven COO experience within Sales or customer success; no number of years specified.
- Education
- Degree or equivalent relevant experience required.
About the job
Leads strategy, operations, AI-enabled transformation, analytics, and communications for Salesforce Cloud Success, scaling systems and improving customer and employee experiences.
What you'll do
- Set the strategy and roadmap for AI-powered tools, processes, and experiences across Cloud Success teams.
- Own analytics, dashboards, performance measures, strategic planning, operating cadences, organizational planning, and executive communications.
- Improve end-to-end customer experiences and communicate Cloud Success’s impact across Salesforce.
What they ask for
- Proven COO experience within Sales or customer success, leading strategy, operating models, planning, and execution in complex global organizations.
- Experience driving enterprise transformation using AI, technology, and data; building scalable teams, capabilities, and operating mechanisms.
- Strong cross-functional leadership and influence in matrixed environments, with executive-level communication and storytelling skills.
- Ability to translate complex data into strategic recommendations and measurable outcomes; deep understanding of AI, automation, and support processes.
Nice to have
- Experience working with data and AI technologies.
Pay
$352,000 - $473,000 annually (base salary); $352,000 - $473,000 annually (base salary)
Tools
AI, MCP, Net Promoter Score
AI focus
Leads AI-powered transformation across Cloud Success, including tooling and experiences to automate work, improve decision-making and productivity, and enable seamless AI-to-human customer experiences.
Model-written summary · the original posting is authoritative