Salesforce
SVP, Research & Insights - Experience Design
$399K–$453K
California - San Francisco +1 · Office - Flexible · Full-time · Posted Sep 18, 2026
- Location
- California - San Francisco
New York - New York
About the job
Leads Salesforce’s enterprise Research & Insights organization, using continuous customer and product evidence to shape strategy, evaluate experiences, and guide human-agent collaboration across its products.
What you'll do
- Set an enterprise research agenda and embed evidence in product, platform, architecture, and business decisions.
- Build continuous research and evaluation spanning early concepts, production behavior, implementation, and longitudinal customer outcomes.
- Lead research teams, operations, governance, and knowledge systems while protecting the integrity of customer evidence.
What they ask for
- Track record leading research at significant scale across a complex, multi-product enterprise, platform, or ecosystem.
- Evidence that personally led research changed product strategy, architecture, investment, operating decisions, or shipped experiences.
- Deep expertise in qualitative research, behavioral science, mixed methods, experimentation, measurement, and product or production data.
- Meaningful experience with AI, automation, human factors, intelligent systems, trust, or human-machine collaboration.
Pay
$399,000 - $453,000 annually (base salary)
Tools
Customer 360, Platform, Data 360, Agentforce, Slack
AI focus
Leads research and measurement for human-agent collaboration, including trust, delegation, autonomy, and agent behavior; research informs Agentforce, Slack, and other experiences.
Model-written summary · the original posting is authoritative