Salesforce
Systems Engineering Engineer (TS/SCI Clearance)
$148K–$224K
Virginia - Herndon · Office Tech-Flexible · Full-time · Posted Sep 29, 2026
- Experience
- 3+ years in a technical support or services role.
About the job
Own and resolve Salesforce Government Cloud customer support cases, troubleshooting platform and application issues and coordinating with support and engineering teams.
What you'll do
- Manage support cases end-to-end and serve as a Salesforce platform and application expert.
- Troubleshoot issues across web tiers, databases, integrations, and Salesforce technologies; partner with support and R&D to resolve complex cases.
- Provide shift-based coverage for global customers.
What they ask for
- 3+ years of experience in a technical support or services role.
- Understanding of internet technologies and familiarity with relational databases, SQL, object-oriented design, XML, and SOAP web services.
- Active TS/SCI clearance with Polygraph.
- Must be a U.S. citizen, hold no dual citizenship, and agree to complete a U.S. federal Minimum Background Investigation for a Moderate Public Trust position.
Nice to have
- Front-end or back-end development experience; API programming, software development, or Apex/Visualforce experience.
- Experience in large-scale, multi-tenant production environments; Salesforce CRM knowledge, relevant certification, or SaaS support experience.
Pay
$148,500 - $223,900 annually (base salary)
Tools
SQL, XML, SOAP, JavaScript, HTML, CSS, Java, .NET
Model-written summary · the original posting is authoritative