Salesforce
Technical Support Engineer (Gov & US)
Indiana - Indianapolis · Office - Flexible · Full-time · Posted Oct 26, 2026
- Experience
- 2+ years in technical support, software engineering, or related customer-facing technical roles.
- Education
- Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.
- Visa sponsorship
- Must be a Sole U.S. Citizen (Non-dual), operating on U.S. Soil, and able to meet customer and government screening standards, including a Criminal Justice Information Services screening with fingerprint scan. Citizenship is verified through two specified REAL ID Act documents.
About the job
Provides technical support to Salesforce customers by troubleshooting and resolving platform issues, guiding adoption, and coordinating escalations.
What you'll do
- Manage customer support cases from diagnosis through resolution, including complex and high-priority issues.
- Guide customers on onboarding, configuration, architecture, and platform best practices.
- Collaborate with internal teams to investigate defects and create technical documentation.
What they ask for
- Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.
- 2+ years of experience in technical support, software engineering, or related customer-facing technical roles.
- Experience troubleshooting software applications and debugging code, including Java-based applications; strong understanding of database concepts, data management, and SQL.
- Must be a Sole U.S. Citizen (Non-dual), operate on U.S. Soil, and meet applicable customer and government screening standards.
Nice to have
- Portuguese and Spanish language proficiency; experience with Salesforce platform architecture or Salesforce certifications.
- Experience with AI/LLM technologies.
Tools
Salesforce platform, Sales Cloud, Java, SQL, Service Cloud, Data Cloud, Agentforce, HTML
AI focus
The role involves familiarity with AI/LLM technologies; Salesforce also uses AI tools to help recruiters assess resumes and qualifications.
Model-written summary · the original posting is authoritative