Salesforce
Technical Support Engineer- Sales
$81K–$122K
Washington - Seattle +2 · Office - Flexible · Full-time · Posted Oct 19, 2026
- Location
- Washington - Seattle
Georgia - Atlanta
Indiana - Indianapolis - Experience
- 2+ years in technical support, software engineering, or related customer-facing technical roles.
- Education
- Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.
- Visa sponsorship
- U.S. citizenship required.
About the job
Provides technical support to Salesforce customers by troubleshooting platform issues, coordinating resolutions, and guiding adoption and best practices.
What you'll do
- Manage customer support cases from diagnosis through resolution, including complex Sales Cloud issues.
- Coordinate high-priority cases with internal teams and Product Engineering; investigate issues and identify root causes.
- Support onboarding and advise customers on configuration, architecture, and best practices.
What they ask for
- Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.
- 2+ years of experience in technical support, software engineering, or related customer-facing technical roles.
- Experience troubleshooting software applications and debugging code, including Java-based applications; strong understanding of database concepts, data management, and SQL.
- Professional proficiency in spoken and written English; U.S. citizenship.
Nice to have
- Experience with Salesforce platform architecture or Salesforce certifications such as Salesforce Administrator (ADMIN201).
- Experience with AI/LLM technologies, conversational AI, or AI orchestration frameworks.
Pay
$80,900 - $122,300 annually (base salary; USD)
Tools
Salesforce, Sales Cloud, Java, SQL, HTML, JavaScript, CSS, APEX
AI focus
The role may involve experience with AI/LLM technologies, conversational AI, or AI orchestration frameworks. Salesforce also uses AI tools to assist recruiter assessment; humans make hiring decisions.
Model-written summary · the original posting is authoritative