Salesforce
Technical Support Engineer - Sales Cloud
$81K–$122K
Indiana - Indianapolis +4 · Office - Flexible · Full-time · Posted Jun 1, 2026
- Location
- Indiana - Indianapolis
Illinois - Chicago
Georgia - Atlanta
Washington - Seattle
Washington - Bellevue - Experience
- 2+ years of experience in technical support, software engineering, or related customer-facing technical roles.
- Education
- Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.
- Visa sponsorship
- Must be a Sole U.S. Citizen (Non-dual), operating on U.S. Soil, and able to meet applicable customer and government screening standards, including CJIS screening with fingerprint scan. Citizenship is verified using two specified REAL ID Act documents.
About the job
Provides customer-facing technical support for Salesforce products, resolving complex issues and guiding customers on adoption, configuration, and best practices.
What you'll do
- Manage support cases from diagnosis through resolution, including complex Sales Cloud issues.
- Coordinate high-priority cases with internal teams and Product Engineering; investigate defects and root causes.
- Support onboarding and advise customers on configuration, architecture, and platform best practices.
What they ask for
- Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.
- 2+ years of experience in technical support, software engineering, or related customer-facing technical roles.
- Troubleshooting software applications and debugging code, including Java-based applications; understanding of database concepts, data management, and SQL.
- Must be a Sole U.S. Citizen (Non-dual); professional proficiency in spoken and written English.
Nice to have
- Portuguese and Spanish language proficiency; experience with Salesforce platform architecture or Salesforce certifications.
- Experience with AI/LLM technologies, conversational AI, or AI orchestration frameworks.
Pay
$80,900 - $122,300 annually (USD, base salary)
Tools
Salesforce, Sales Cloud, Service Cloud, Data Cloud, Agentforce, Java, SQL, HTML
AI focus
The role may involve familiarity with AI/LLM technologies, conversational AI, or AI orchestration frameworks; the posting also notes that Salesforce uses AI tools in recruiting.
Model-written summary · the original posting is authoritative