Salesforce
Transformation & Strategic Programs, Senior Manager (Customer Success)
$143K–$217K
Indiana - Indianapolis +3 · Office - Flexible · Manager · Full-time · Posted Sep 24, 2026
- Location
- Indiana - Indianapolis
Illinois - Chicago
Georgia - Atlanta
Washington - Seattle - Experience
- 10+ years of Program Management and/or Product Launch experience.
About the job
Leads cross-functional Customer Success programs and product or experience launches from strategy and planning through execution and continuous process improvement.
What you'll do
- Develop, align, and deliver large-scale cross-organizational programs and launch plans, including staffing, capacity planning, and stage-gate activities.
- Coordinate stakeholders and teams across strategy, technology, engineering, support, and enablement; communicate progress and escalate risks to leaders.
- Develop and improve program management practices and launch processes, and serve as product owner for shared-services sprint planning.
What they ask for
- 10+ years of Program Management and/or Product Launch experience in a highly matrixed environment.
- Strong understanding of Salesforce products and how they connect to provide comprehensive solutions.
- Experience working with global teams across multiple cultures, time zones, departments, and functions.
- Outstanding organizational, communication, and interpersonal skills.
Nice to have
- Scrum master certification (CSM), PMI or PrMI certification.
Pay
$143,400 - $216,900 annually (base salary)
Tools
Salesforce products, agile methodologies
Model-written summary · the original posting is authoritative