Vice President, Signature Success Plans

What you'll do

• Own the Signature Success Plan strategy, roadmap, value proposition, pricing, packaging, and offer performance.
• Lead operating reviews and partner across Delivery, Sales, Marketing, Finance, and Operations to launch and improve the offer.
• Build and lead the product management team; use customer, field, and usage insights to improve outcomes, adoption, retention, and time-to-value.

What they ask for

• 15+ years of experience in B2B SaaS, including senior leadership in Product Management, Customer Success, Support, Services, or Platform Strategy.
• Experience owning and scaling a premium enterprise offer, including strategy, packaging, pricing, and go-to-market.
• Demonstrated ability to lead and develop product managers’ managers or directors; strong executive communication and influence in matrixed environments.
• Bachelor's degree required; strong analytical and financial fluency and deep understanding of the Salesforce platform and large enterprise customers.

Nice to have

• Direct experience with Signature Success Plan or comparable premium success, support, or services offers; MBA or other advanced degree.
• Experience integrating acquired products or offers, or applying AI, automation, and digital channels to scale expert-led services.

Pay

$257,500 - $451,700 annually (base salary, USD); $310,200 - $496,400 annually (base salary, USD)

AI focus

Apply AI- and digital-enabled experiences to scale expert-led services; integrate adoption signals, health scores, and risk insights into Signature delivery. The posting also states Salesforce uses AI tools in recruiting, with human hiring decisions.