VP, Success Management - Portfolio Leader

What you'll do

• Own portfolio health, retention, adoption, and growth; act as executive sponsor and escalation point for customer issues.
• Hire, coach, and develop enterprise Customer Success teams while managing core performance metrics.
• Build executive customer relationships and collaborate across Sales, Product, Alliances, Support, and strategic partners.

What they ask for

• 15+ years of professional experience running teams of senior consultants or leading a Services/Customer Success function in an enterprise product company delivering software-based solutions.
• 7+ years of dedicated Customer Success leadership experience managing, coaching, and developing high-performing, matrixed enterprise teams.
• 10+ years of enterprise software experience, including detailed understanding of complex enterprise CRM, data, and IT deployments.
• Bachelor's degree or equivalent relevant experience; ability and willingness to travel up to 50% regionally.

Nice to have

• Deep Life Sciences domain expertise, such as Pharma, Biotech, MedTech, R&D, or commercial operations.
• Prior Salesforce product knowledge or SaaS CSM leadership experience; familiarity with Salesforce Customer Success methodologies.

Pay

$221,900 - $390,300 annually (base salary); $266,800 - $426,900 per year (base pay)

Tools

Salesforce, Agentforce, CRM

AI focus

Leads customer transformation using AI, Agentforce, and data-driven insights; models AI workflows and agentic workflows to improve team productivity and customer outcomes.