Lead Product Manager, Voice AI

What you'll do

• Set the agent roadmap and create coherent customer conversations across channels.
• Define agent quality metrics and evaluation processes, and improve performance.
• Productize servicing workflows, accelerate lender deployment, and build compliance guardrails.

What they ask for

• Have shipped LLM-powered products to real users and be able to reason about prompting, evaluations, retrieval, tool use, and latency/cost tradeoffs.
• Demonstrate strong outcome ownership, rigorous measurement, and ability to work effectively with engineers on architecture and specifications.
• Show risk judgment and communicate clearly with lender stakeholders, including risk committees.
• Have experience with voice, IVR, contact centers, or conversational AI, including telephony constraints and call quality.

Nice to have

• Background in lending, servicing, collections, or adjacent financial operations.
• Experience hiring or mentoring product managers.

Pay

$200K – $320K (USD, base salary)

Tools

LLM, voice, IVR, telephony

AI focus

Build and improve LLM-powered omnichannel servicing agents, including evaluation, retrieval, tool use, prompting, quality measurement, and compliance guardrails.