SambaNova
Customer Success Manager
$148K–$182K
Remote - US · Remote · Manager · Full-time · Posted Jul 10, 2026
- Experience
- 5–10+ years; ideally in AI/ML infrastructure, cloud computing, or deep-tech hardware or software.
- Education
- Bachelor's degree or equivalent experience in a technical or business field.
About the job
Manages post-sales enterprise relationships, guiding customers from onboarding through AI deployment, adoption, renewal, and expansion of SambaNova’s platform.
What you'll do
- Own enterprise customer relationships and lead onboarding, go-live, renewal, and expansion.
- Build success plans, monitor usage and churn risks, and report ROI and adoption through executive business reviews.
- Coordinate with internal teams and represent customer feedback to product teams; support customer advocacy and references.
What they ask for
- 5–10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles.
- Ability to manage complex multi-stakeholder accounts and build executive relationships with technical and business audiences.
- Working knowledge of AI/ML workflows, large language models (LLMs), or HPC infrastructure.
- Bachelor's degree or equivalent experience in a technical or business field.
Nice to have
- Experience with AI accelerators or GPUs; LLM fine-tuning or inference knowledge.
- Familiarity with Sambanova products or similar MLOps platforms; enterprise SaaS or PaaS background; MBA or advanced technical degree.
Pay
$148,500 — $181,500 USD (base salary)
Tools
SambaStack, SambaNova Suite™, AI/ML, large language models (LLMs), HPC, MLOps, GPUs
AI focus
Guides enterprise customers in adopting and deploying AI platforms and foundation-model workloads; engages on AI/ML workflows, LLMs, fine-tuning, inference, and use-case expansion.
Model-written summary · the original posting is authoritative