Samsara
Business Technology Operations Support Specialist
$43K–$72K
San Francisco, CA, United States +1 · Full-time · Posted Oct 30, 2026
- Location
- San Francisco, CA, United States
San Francisco - SF9 - Experience
- At least 2 years of help desk or technical support and at least 1 year of onsite employee IT support; alternatively, 4 years of relevant job experience may satisfy the education requirement.
- Education
- A technical college degree (Computer Science, Information Systems, or another STEM field), or 4 years of relevant job experience.
- Visa sponsorship
- Offers are contingent upon the ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
About the job
Provides onsite and remote IT helpdesk support, manages employee devices and access, and helps maintain secure, productive workplace technology.
What you'll do
- Troubleshoot employee technology and access issues, manage the ticket queue, and handle onboarding, hardware recovery, and asset management.
- Manage office endpoints and employee access to cloud infrastructure; document IT policies and procedures.
- Support IT infrastructure projects, upgrades, SaaS rollouts, and process improvements with adjacent teams.
What they ask for
- A technical college degree (Computer Science, Information Systems, or another STEM field), or 4 years of relevant job experience.
- At least 2 years of help desk or technical support experience.
- At least 1 year of onsite IT support for employees.
- Basic networking experience; strong spoken and written communication skills; availability 8:00 a.m.–5:00 p.m. Monday–Friday (Pacific Time), with occasional off-hours support.
Nice to have
- Knowledge of Apple products (MacBooks, iPhones, etc.).
- Experience with enterprise SaaS and ticketing systems (e.g., G Suite, Slack, Zoom, Okta, Zendesk, ServiceNow).
Pay
$42,840 — $72,000 USD (base salary)
Tools
Apple products, MacBooks, iPhones, G Suite, Slack, Zoom, Okta, Zendesk
Model-written summary · the original posting is authoritative