Samsara
Contract and Billing Specialist
$85K–$128K
Remote - US +1 · Remote · Full-time · Posted Oct 22, 2026
- Location
- Remote - US
USA - Experience
- 4+ years in a specified billing, finance, contracts, or operations role.
- Visa sponsorship
- Offers are contingent on the ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
About the job
Own and resolve complex billing and contract cases for Mid-Market and Commercial customers, coordinating corrective actions and sharing insights on recurring issues.
What you'll do
- Investigate billing and contract histories, determine the appropriate resolution, and keep customers informed through confirmed fixes.
- Coordinate concessions, cancellations, returns, and exceptions with internal teams and ensure approved outcomes are processed.
- Record cases, identify root causes, and report recurring issues to teams responsible for billing systems and processes.
What they ask for
- 4+ years of experience in billing operations, order to cash, revenue operations, deal desk, contracts, or a similar finance and operations role.
- Strong investigative and financial judgment skills, including reconstructing timelines from incomplete or conflicting records and explaining recommendations.
- Customer-facing communication skills and the ability to drive results across teams without authority, including within approval deadlines.
- Familiarity with order forms, amendments, and terms, and how they flow into billing.
Nice to have
- Experience handling escalated or high-dollar billing disputes; improving billing dispute processes; or subscription or hardware-plus-subscription billing.
- Experience with Salesforce, NetSuite, or an equivalent ERP, and CPQ tools; Customer Success, Support, or account management background; AI tooling experience.
Pay
$84,787.50 — $128,250 USD annual base salary
Tools
Salesforce, NetSuite, CPQ, Zendesk, Gainsight, Sweethawk
AI focus
Experience using AI tooling to drive efficiency and outcomes is listed as a preferred qualification.
Model-written summary · the original posting is authoritative