Samsara
Manager II, Customer Success
$126K–$190K
Remote - CA +4 · Remote · Manager · Full-time · Posted Oct 22, 2026
- Location
- Remote - CA
Remote - IL
Remote - TX
Remote - WA
Remote - CA - Experience
- 5+ years in Customer Success or Account Management; 2+ years of direct people management.
About the job
Leads the US Scale Customer Success team and builds scalable engagement programs to improve retention, expansion, product adoption, and team productivity across a high-volume customer portfolio.
What you'll do
- Set customer segmentation, service tiers, and engagement models, including digital, automated, lifecycle, and AI-driven programs.
- Hire, develop, and manage CSMs; coach them toward outcome-based work and improve productivity.
- Drive renewals, account expansion, product adoption, risk management, and customer escalations in partnership with cross-functional teams.
What they ask for
- 5+ years of experience in Customer Success or Account Management.
- 2+ years of direct people management experience leading CSMs or similar customer-facing roles, with each managing a portfolio of 100+ accounts.
- Experience building or significantly redesigning a scale, tech-touch, or digital CS model for pooled CSMs with measurable retention or expansion outcomes.
- Ownership or significant influence over retention and expansion outcomes, plus strong analytical capability.
Nice to have
- Experience at a SaaS company with a hardware or IoT component.
- Experience integrating AI into CS workflows, advanced proficiency with Gainsight or similar platforms, or close partnership with Sales on expansion and account strategy.
Pay
$125,902 — $190,440 USD (annual OTE; total pay)
Tools
AI, Gainsight
AI focus
Champion AI-powered workflows and tools, integrating AI into engagement programs to improve customer engagement and team productivity.
Model-written summary · the original posting is authoritative