Samsara
Sr Billing/AR Consultant
$102K–$154K
Remote - US +1 · Remote · Senior · Full-time · Posted Oct 1, 2026
- Location
- Remote - US
Remote - CA - Experience
- 4+ years; no alternatives stated.
- Education
- Bachelor’s degree in Business, Operations, Engineering, or a related field, or equivalent practical experience.
- Visa sponsorship
- All offers are contingent upon the ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
About the job
Own high-severity customer escalations and lead programs that address root causes and improve customer-facing processes.
What you'll do
- Manage escalations end to end, coordinating teams and communicating with customers and executive stakeholders through resolution.
- Analyze escalation patterns and lead cross-functional improvements to workflows, tooling, reporting, and customer experience.
- Create post-mortems and executive summaries, track commitments, and coach frontline teams on escalation prevention and de-escalation.
What they ask for
- 4+ years in Customer Success, Support Operations, Trust & Safety, incident management, or a related function, including direct ownership of high-severity escalations.
- Demonstrated success leading cross-functional process-improvement programs from problem definition through implementation and adoption.
- Structured problem-solving, data-driven decision-making, and strong program/project management across multiple workstreams and stakeholders.
- Excellent written and verbal communication; bachelor’s degree in Business, Operations, Engineering, or a related field, or equivalent practical experience.
Nice to have
- PMP, ITIL, Six Sigma, or comparable certification.
- Experience in SaaS or complex customer operations, improving escalation processes, or coaching customer-facing teams.
Pay
$102,042 — $154,350 USD (annual base salary)
Model-written summary · the original posting is authoritative