Samsara
Sr Customer Experience Specialist - Finance
$102K–$154K
Remote - US +1 · Remote · Senior · Full-time · Posted Oct 1, 2026
- Location
- Remote - US
Remote - CA - Experience
- 4+ years.
- Education
- Bachelor’s degree in Business, Operations, Engineering, or a related field, or equivalent practical experience.
About the job
Own complex customer finance escalations and lead cross-functional programs to resolve them quickly and prevent recurring customer issues.
What you'll do
- Manage priority escalations end to end, coordinating teams, communications, risk management, and follow-up through closure.
- Analyze escalation patterns and lead improvements to workflows, tools, reporting, and customer-facing processes.
- Coach frontline teams on escalation prevention, de-escalation, and customer communications.
What they ask for
- 4+ years of experience in Customer Success, Support Operations, Trust & Safety, incident management, or a related function, including direct ownership of high-severity escalations.
- Demonstrated success leading cross-functional process-improvement programs from problem definition through implementation and adoption.
- Structured problem-solving, data-informed decision-making, and strong program and project management skills.
- Excellent written and verbal communication skills; Bachelor’s degree in Business, Operations, Engineering, or a related field, or equivalent practical experience.
Nice to have
- PMP, ITIL, Six Sigma, or comparable program, incident, or process-management certification.
- Experience in SaaS, technology, or complex customer operations; improving escalation processes; or coaching customer-facing teams.
Pay
$102,042 — $154,350 USD (base salary)
Model-written summary · the original posting is authoritative