Samsara
Sr. Customer Success Strategy Manager, New Products
$145K–$212K
Remote - SF Bay Area · Remote · Manager · Full-time · Posted Oct 20, 2026
- Experience
- 8+ years in an internal-facing role.
- Visa sponsorship
- Offers are contingent upon the ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
About the job
Owns new-product adoption across Samsara’s post-sale organization by analyzing adoption, building and executing plans to close gaps, and coordinating action across teams.
What you'll do
- Embed new products into post-sale workflows with enablement, sponsorship, and adoption metrics, partnering with Product/R&D early in launches.
- Analyze adoption data, identify gaps, and personally develop and execute strategies to improve adoption.
- Lead cross-functional operating cadence and influence post-sale teams to take and track action without direct authority.
What they ask for
- 8+ years in an internal-facing role such as Strategy & Operations, Business Operations, or Program/Project Management, with results driving cross-functional initiatives without formal authority.
- Strong understanding of post-sale customer-facing functions, such as implementation, customer success, or customer education.
- Ability to work autonomously and execute personally.
- Ability to define metrics, build or work with dashboards, and use adoption data to prioritize and justify action.
Nice to have
- Experience at Samsara or in a similarly matrixed, fast-moving organization.
Pay
$145,000 — $212,500 USD (annual base salary)
Model-written summary · the original posting is authoritative