Samsara
Sr Finance Program Manager
$102K–$154K
Remote - US +1 · Remote · Manager · Full-time · Posted Oct 1, 2026
- Location
- Remote - US
Remote - CA - Experience
- 4+ years; no stated alternatives.
- Education
- Bachelor’s degree in Business, Operations, Engineering, or a related field, or equivalent practical experience.
- Visa sponsorship
- Offers are contingent upon the ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
About the job
Own complex customer escalations and lead programs that address their root causes and improve customer-facing processes.
What you'll do
- Manage priority escalations end to end, coordinating teams and communicating with customers and executive stakeholders through resolution.
- Analyze escalation trends and lead cross-functional improvements to workflows, tooling, reporting, and customer experience.
- Produce post-mortems and executive summaries, track commitments, and coach frontline teams on escalation prevention and de-escalation.
What they ask for
- 4+ years in Customer Success, Support Operations, Trust & Safety, incident management, or a related function, including direct ownership of high-severity escalations.
- Demonstrated success leading cross-functional process-improvement programs from problem definition through implementation and adoption.
- Structured problem-solving and data-driven decision-making; strong program and project management skills.
- Excellent written and verbal communication skills; bachelor’s degree in Business, Operations, Engineering, or a related field, or equivalent practical experience.
Nice to have
- PMP, ITIL, Six Sigma, or comparable certification.
- Experience in SaaS, complex customer operations, escalation processes, or coaching customer-facing teams.
Pay
$102,042—$154,350 USD annual base salary
Model-written summary · the original posting is authoritative