Samsara
Technical Account Manager
$86K–$130K
Remote - US +2 · Remote · Manager · Full-time · Posted Oct 23, 2026
- Location
- Remote - US
USA
Remote - CA - Experience
- 7+ years in technical account management, customer success, or a similar role.
- Education
- Bachelor's degree in a technical field, or equivalent expertise gained through practical experience.
- Visa sponsorship
- All offers are contingent on the ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
About the job
Serves as the primary technical contact for assigned customers, helping optimize their Samsara implementations, resolve technical issues, manage incident communications, and drive customer success.
What you'll do
- Build customer relationships, understand business needs, and align Samsara solutions to customer objectives and opportunities.
- Troubleshoot Samsara products and support experiences, and manage customer expectations and communications during significant incidents.
- Maintain customer activity records and contribute knowledge and best practices to the Technical Account Management team.
What they ask for
- Fluency in English.
- 7+ years of experience in technical account management, customer success, or a similar role.
- Bachelor's degree in a technical field or equivalent expertise gained through practical experience.
- Technical literacy to understand and troubleshoot hardware, software, and AI technology.
Nice to have
- Python coding skills; experience supporting enterprise customers in a SaaS, IoT, or PaaS environment.
- Experience with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI (Gemini preferred).
Pay
$85,977.50 — $130,050 USD (base salary)
Tools
APIs, Python, Salesforce, Zendesk, Jira, Gainsight, Tableau, Gemini
AI focus
Requires interest in artificial intelligence and machine learning and their practical business applications; technical troubleshooting includes AI technology.
Model-written summary · the original posting is authoritative