Samsung
Business Performance Manager
6625 Excellence Way, Plano, TX, USA · On-site · Manager · Full-time · Posted Nov 3, 2026
- Experience
- 6+ years of related experience.
- Education
- Bachelor's degree.
- Visa sponsorship
- Not eligible for immigration sponsorship.
About the job
Leads field service network performance and continuous improvement through program management, partner oversight, KPI monitoring, and reporting.
What you'll do
- Manage field service programs and projects, defining processes and tracking performance against strategic objectives.
- Oversee vendor and partner relationships to support accountability and service quality.
- Build performance reports, analyze trends and improvement opportunities, and present results to leadership.
What they ask for
- Bachelor's degree.
- Strong analytical and data-visualization skills, including use of raw data for reporting.
- Advanced proficiency in Excel and strong proficiency in PowerPoint.
- Experience managing external partner or vendor relationships and complex programs or projects, including budgeting, resource allocation, risk management, and stakeholder engagement.
Nice to have
- Power BI or SAP/CUP knowledge.
- Experience automating workflows and analysis using AI tools such as Claude, Gemini, or Copilot.
Tools
Excel, Power BI, SAP/CUP, PowerPoint, Claude, Gemini, Copilot
AI focus
Preferred use of AI tools such as Claude, Gemini, or Copilot to automate workflows and analysis.
Model-written summary · the original posting is authoritative