Samsung
Director of Direct-to-Consumer Final Mile Logistics
240 Dividend Dr, Coppell, TX, USA · On-site · Director · Full-time · Posted Oct 19, 2026
- Experience
- 12+ years; final mile, transportation, supply chain, or e-commerce logistics, with progressive leadership responsibility.
- Visa sponsorship
- Not eligible for immigration sponsorship.
About the job
Leads Samsung’s D2C final-mile delivery, in-home services, and reverse logistics strategy, including partner management, technology, network performance, and team leadership.
What you'll do
- Set and improve delivery, in-home service, returns, and network strategies; manage KPIs, costs, customer outcomes, and peak capacity.
- Negotiate and oversee carrier and vendor contracts, service standards, performance, and claims.
- Lead cross-functional technology, operational improvement, and team development; report recommendations to senior leadership.
What they ask for
- 12+ years of experience in final mile, transportation, supply chain, or e-commerce logistics, with progressive leadership responsibility.
- Experience negotiating carrier and vendor contracts and managing complex service networks.
- Cross-functional leadership experience partnering with engineering/IT and fulfillment teams.
- Deep understanding of D2C logistics economics, service models, and customer experience drivers; ability to travel 25% of the year.
Nice to have
- Experience supporting large-scale D2C or omnichannel retail operations.
- Familiarity with dropship programs and multi-partner fulfillment ecosystems, or experience launching premium delivery or in-home services.
Tools
Transportation Management Systems (TMS), route optimization tools, real-time tracking/visibility platforms, driver apps, customer notification systems, AI-driven routing, IoT delivery tracking, automated scheduling
AI focus
Evaluate and integrate AI-driven routing to improve operational efficiency and customer experience.
Model-written summary · the original posting is authoritative