Samsung
Manager, DRAM Customer Quality
$163K–$253K
San Jose, California, United States · Manager · Full-time · Posted Sep 3, 2026
- Experience
- 10+ years with a Bachelor’s; 8+ years with a Master’s; or 5+ years with a PhD.
- Education
- Bachelor’s degree in Electrical Engineering, Computer Science, or related discipline; or Master’s; or PhD.
About the job
Manages customer quality for DRAM products by coordinating technical issue investigation, failure analysis, reporting, and communication between Tier 1 customers and global engineering teams.
What you'll do
- Coordinate customer issue tracking, escalation, failure analysis, and follow-up; publish reports and manage response expectations.
- Communicate with customers and engineering teams to align on quality requirements and deliver customer communications, including Failure Analysis/8D and change notifications.
- Create and maintain systems for tracking customer quality requirements across global teams and drive sustainable solutions.
What they ask for
- Bachelor’s degree in Electrical Engineering, Computer Science, or a related discipline with 10+ years of experience; or Master’s with 8+ years; or PhD with 5+ years.
- Semiconductor memory or closely related semiconductor industry experience.
- Experience in a B2B customer-facing role supporting highly technical content.
- Excellent collaboration, communication, and writing skills.
Nice to have
- Master’s degree in Business, Engineering, or a related discipline.
- Experience in DRAM or other high-performance memory IC design, application, test, or product engineering; memory-controller or memory-channel platform design; advanced component packaging; or semiconductor component quality and reliability.
Pay
$163,000 — $253,000 USD (base salary)
Tools
DRAM, LPDDR, DDR, DIMMs, HBM, GDDR, Failure Analysis/8D
Model-written summary · the original posting is authoritative