Samsung
NA SSC Payroll Service Manager
6555 Excellence Way, Plano, TX, USA · Manager · Full-time · Posted Sep 29, 2026
- Experience
- 7+ years of progressive leadership experience; 4+ years in a customer service-related field.
- Visa sponsorship
- Not eligible for immigration sponsorship.
About the job
Leads a North America payroll service team, overseeing payroll operations, controls, customer support, compliance, reporting, and continuous improvement.
What you'll do
- Lead and develop 4–6 payroll professionals; manage daily payroll activities, controls, audits, and service-level performance.
- Resolve escalated payroll questions and coordinate with HR, HRIS, Benefits, accounting, and vendors to ensure accurate, timely processing.
- Drive training, reporting, projects, process improvements, and monitoring of payroll regulatory compliance.
What they ask for
- 7+ years of progressive leadership experience in a complex environment, preferably in third-party US and Canadian payroll or shared services.
- 4+ years in a customer service-related field with strong customer relationship skills.
- Experience with top-tier payroll and HRIS systems; payroll audit, control, quality assurance, or tax management; and payroll accounting including GL posting, accruals, and reconciliation.
- Intermediate knowledge of Microsoft Office Products, specifically Excel, Word, and PowerPoint.
Nice to have
- APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designation.
- Bachelor's degree.
Tools
UltiPro, Kronos, Workday, Microsoft Office Products, Excel, Word, PowerPoint
Model-written summary · the original posting is authoritative