Samsung
Product Support Engineer
6555 Excellence Way, Plano, TX, USA · On-site · Full-time · Posted Oct 22, 2026
- Experience
- Minimum 6+ years in a Consumer Electronic product support or service support role.
- Education
- Bachelor’s Degree or higher in Engineering from an accredited college or university or equivalent experience.
- Visa sponsorship
- Not eligible for immigration sponsorship.
About the job
Manages quality and service support for Samsung Commercial Display products, from pre-launch evaluation through field troubleshooting and post-launch firmware/software testing.
What you'll do
- Plan and conduct NPI product quality, serviceability, and early-production evaluations, including test plans and compatibility checks.
- Analyze field and service issues, investigate root causes, recommend corrective actions, and report quality trends.
- Manage post-production firmware/software quality testing and create service documentation and repair training materials.
What they ask for
- Bachelor’s Degree or higher in Engineering from an accredited college or university or equivalent experience.
- 6+ years of experience in a Consumer Electronic product support or service support role.
- Knowledge of network infrastructure, including Wi-Fi, Bluetooth, and methods of connecting products to each other and home networks.
- Strong communication and relationship-building skills with internal teams, customers, and service partners.
Nice to have
- Commercial Display experience.
- Proficiency in large data analysis and MS Excel.
Tools
Wi-Fi, Bluetooth, MS Excel, MS Outlook, MS Word, MS PowerPoint
Model-written summary · the original posting is authoritative