Samsung
Senior Manager, Trade-In Operations
6625 Excellence Way, Plano, TX, USA · On-site · Manager · Full-time · Posted Oct 20, 2026
- Experience
- 8–12 years; no alternatives stated.
- Education
- Bachelor's degree in a STEM field, Supply Chain Management, Operations Management, or a related discipline.
- Visa sponsorship
- Not eligible for immigration sponsorship.
About the job
Own Samsung.com’s end-to-end device trade-in operations, including partner performance, financial planning, customer experience, reporting, and process improvements.
What you'll do
- Manage trade-in workflows and third-party warehouse and processing partners, including performance, compliance, and escalations.
- Own budgets, forecasts, financial reporting, operational analytics, and dashboards for the Trade-In program.
- Lead customer-experience improvements, technology enhancements, and a team of operations professionals.
What they ask for
- Bachelor's degree in a STEM field, Supply Chain Management, Operations Management, or a related discipline.
- 8–12 years of progressive experience in operations, supply chain, reverse logistics, trade-in/recommerce, or e-commerce fulfillment, including managing 3rd-party vendors or warehouse operations.
- Experience building and owning operational-program budgets, forecasts, and financial performance reporting.
- Hands-on experience with Excel and BI/reporting tools (e.g., Tableau); cross-functional initiative leadership and people leadership experience.
Nice to have
- MBA or Master's degree in Industrial/Operations Management, Supply Chain, or a related field.
- Experience in consumer electronics, mobile devices, D2C e-commerce, trade-in/recommerce, or partnering with IT/engineering on defects and platform enhancements.
Tools
Excel, Tableau
Model-written summary · the original posting is authoritative