Samsung
VP, Customer Care, Consumer Electronics
6625 Excellence Way, Plano, TX, USA · Director · Full-time · Posted Nov 2, 2026
- Experience
- 20 years of experience in the service industry.
- Education
- Bachelor’s degree
About the job
Leads Samsung Electronics America’s Consumer Electronics customer-care experience, service network, quality and repair operations, and AI solution initiatives.
What you'll do
- Own the end-to-end customer service experience, including service strategy, network development, training, customer communications, and appointment management.
- Lead service delivery across a network of over 40 BPOs; manage quality and repair teams, escalations, and long-range and annual care strategies.
- Drive AI solutions with Samsung HQ and external partners, and prepare for 2027 operational responsibility for CE spare parts supply chain and logistics.
What they ask for
- Bachelor’s degree and 20 years of experience in the service industry.
- Strong knowledge of the CE service business, including repair network management, contract negotiation, industry trends, customer relationships, supply chain, budgeting, and team management.
- Experience working with VP+ leaders internally and externally with retailers and partners.
- Background in consumer electronics products and customer service; experience leading large teams.
AI focus
Drive AI solutions through internal and external solutions, including work with Samsung HQ and external partners.
Model-written summary · the original posting is authoritative