Sandstone
Customer Strategy Lead
$130K–$170K
New York, New York · On-site · Full-time · Posted Sep 21, 2026
- Experience
- 4+ years in a customer-facing role.
About the job
Own post-sales customer relationships from implementation through renewal and expansion, helping legal teams adopt Sandstone and realize measurable value.
What you'll do
- Lead customer onboarding, workflow mapping, platform configuration, and adoption.
- Manage account relationships and run business reviews with customer stakeholders.
- Own renewals, retention, expansion opportunities, and customer feedback for product teams.
What they ask for
- 4+ years in a customer-facing role such as implementation, customer success, account management, or consulting.
- Track record of owning the post-sales lifecycle, including onboarding, adoption, renewal, and expansion, with measurable outcomes.
- Ability to map complex workflows and translate customer needs into product configuration and change management plans.
- Strong executive presence and ability to manage multiple accounts.
Nice to have
- Experience in legal tech, legal operations, or supporting products used by in-house legal teams.
- Early startup experience or a background in management consulting or another structured, client-facing, analytical role.
Pay
$130K – $170K (base salary)
AI focus
Requires curiosity about AI and its impact on legal and enterprise workflows; the platform is described as AI-native.
Model-written summary · the original posting is authoritative