Sanity
Director, Support Engineering
Remote in Europe +2 · Remote · Director · Full-time · Posted Sep 17, 2026
- Location
- Remote in Europe
London, UK
San Francisco Bay Area - Experience
- 7+ years in technical support or support engineering; at least 3 years in a leadership or management role.
About the job
Leads Sanity’s global Support Engineering function, overseeing operations, team development, support infrastructure, and cross-functional customer and product feedback.
What you'll do
- Own support operations, including queue management, triage, SLAs, escalations, and complex technical issue resolution.
- Build and improve support tooling, workflows, knowledge resources, and performance metrics; turn support patterns into product feedback.
- Hire, coach, and develop the team while setting support strategy and collaborating with Product, Engineering, and Customer Solutions.
What they ask for
- Based in North America or Europe.
- At least 7 years in technical support or support engineering, including at least 3 years in a leadership or management role.
- Experience building, growing, and scaling a support engineering team at a developer-first or API-driven SaaS company.
- Strong technical foundation, including reading code, debugging API integrations, and understanding headless architectures and content delivery infrastructure.
Tools
Atlas
Model-written summary · the original posting is authoritative