Sanity
Senior Support Engineer, NORAM
Remote in the United States or Canada (West Coast/PT) · Remote · Senior · Full-time · Posted Aug 27, 2026
- Experience
- 4+ years of hands-on experience in developer support or engineering roles.
About the job
Own complex customer support issues and enterprise implementations for Sanity, while improving support processes, documentation, and product outcomes.
What you'll do
- Investigate and resolve complex or high-severity issues, including incident communication and paid on-call.
- Guide enterprise customers, create reproductions and issue reports, and mentor other Support Engineers.
- Partner with Product and Engineering and improve documentation, tooling, workflows, and self-service resources.
What they ask for
- Strong experience debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js).
- Demonstrated ability to own complex issues from diagnosis through resolution.
- Strong debugging and reasoning across frontend, APIs, and infrastructure.
- Clear, empathetic communication and ability to work under pressure.
Tools
JavaScript, TypeScript, Next.js
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