SAP
SAP NS2 Customer Success Advocate
Herndon, Virginia, United States · Hybrid · Full-time · Posted Oct 26, 2026
- Experience
- Customer-facing support experience required; no years specified.
- Visa sponsorship
- Must be a U.S. citizen; SAP NS2 does not offer visa sponsorship for this role.
About the job
Provides customer and internal support by helping users navigate portals, troubleshoot issues, manage cases to resolution, and strengthen customer relationships.
What you'll do
- Investigate and troubleshoot customer issues; manage support cases through resolution.
- Provide proactive updates and support customers during critical production or go-live situations.
- Partner with cross-functional teams to resolve issues and improve the support experience.
What they ask for
- Customer-facing support experience and commitment to excellent customer service.
- Strong written and verbal communication skills.
- Ability to troubleshoot, organize and prioritize work, and deliver results under pressure.
- Experience using customer relationship management tools or a similar case-management system.
AI focus
Agentic AI day-to-day practice and AI adoption capability are listed; specific AI duties are not described.
Model-written summary · the original posting is authoritative