SAP
SAP NS2 Senior Support Engineer (Ariba Downstream)
Herndon, Virginia, United States · Remote · Senior · Full-time · Posted Oct 14, 2026
- Visa sponsorship
- Must be a U.S. citizen; SAP NS2 does not offer visa sponsorships for this role.
About the job
Provides technical support for SAP Ariba Downstream products in a secure cloud environment, resolving customer issues and coordinating defect fixes and escalations.
What you'll do
- Manage service requests, troubleshoot issues, perform root cause analysis, and collaborate with support and development teams to resolve defects.
- Create reusable knowledge content and identify proactive service improvements.
- Support escalations, Priority 1 incidents, war rooms, and rotational on-call coverage as needed.
What they ask for
- Experience supporting SAP Ariba Downstream applications or related procurement solutions.
- Ability to manage concurrent service requests while meeting SLAs, support KPIs, and customer communication expectations.
- Experience troubleshooting complex issues, reproducing defects, and performing root cause analysis.
- Knowledge of procurement processes and technical familiarity with relevant protocols, data formats, or troubleshooting tools.
Tools
SQL, XML/JSON, SOAP, HTTP, SAML/SSO
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