SAP
SAP NS2 Senior Support Engineer
Herndon, VIRGINIA, United States · Hybrid · Senior · Full-time · Posted Oct 22, 2026
- Visa sponsorship
- Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role.
About the job
Provides technical support for SAP SuccessFactors customers by resolving incidents, analyzing root causes, and preventing recurring issues.
What you'll do
- Resolve customer issues using SAP Notes, knowledge resources, documentation, and verification of customized entries or hardware parameters.
- Reproduce and investigate complex issues, perform root cause analysis, and collaborate with development teams on solutions.
- Own escalated cases and the support queue, meet SLAs, handle P1 incidents, and contribute to proactive support and knowledge creation.
What they ask for
- Deep SuccessFactors experience.
- Ability to process Priority 1 incidents, requesting assistance as needed.
- Must be a U.S. citizen.
Nice to have
- Experience with SuccessFactors modules including Onboarding, Recruiting, Employee Central, Compensation, or LMS.
- AI-related skills such as AI Content Curation, AI Assisted Development, Observability, or Context Engineering.
Tools
SuccessFactors, SAP Notes, Knowledge Base Articles, Onboarding, Recruiting, Employee Central, Compensation, LMS
AI focus
Preferred AI-related capabilities include content curation, assisted development, observability, context engineering, output quality assurance, agentic AI practice, automation and prototyping, and adoption.
Model-written summary · the original posting is authoritative