SAP NS2 Technical Quality / Success Plan Manager

What you'll do

• Lead customer steering meetings and manage customer engagement service plans.
• Gather customer business and roadmap insights to support successful engagement delivery.
• Track and update weekly service time actuals and revenue forecasts in NS2 financials (ECC).

What they ask for

• Over 10 years of business software implementation consulting or support experience, including at least 5 years managing or delivering SAP engineering and maintenance-related services.
• Prior ERP software implementation experience and proven on-premise-to-cloud migration experience across IAAS, PAAS, and SAAS solutions.
• Expert-level customer-facing communication and presentation skills with executive audiences; experience in software services sales, contract management, or negotiations.
• Deep knowledge of the SAP Maintenance Portfolio; ability to independently lead work with minimal supervision; must be a U.S. citizen and able to obtain and maintain a security clearance.

Nice to have

• Principal TQM delivery experience.

Tools

SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, SAP ActiveEmbedded, ECC, IAAS, PAAS

AI focus

The posting lists AI-related skills, including AI Content Curation, AI Assisted Development, AI Output Quality Assurance, and AI-Assisted Automation and Prototyping, but does not specify particular job duties involving AI.