SAP
Services Engagement Expert
$138K–$294K
Newtown Square, PA, United States · Hybrid · Full-time · Posted Oct 12, 2026
- Experience
- Seven years with a bachelor’s degree, or five years with a master’s degree; additionally, five years in each of the specified experience areas.
- Education
- Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field; alternatively, a master’s degree or foreign equivalent in one of these fields.
About the job
Establish and manage long-term customer engagements with SAP, planning and delivering premium services, resolving critical situations, and driving customer value, retention, and renewals.
What you'll do
- Develop engagement and innovation roadmaps, service plans, goals, and KPIs with customers; coordinate delivery with SAP account teams.
- Manage engagement performance, customer communication, feedback, and entitlements; facilitate executive meetings and demonstrate delivered value.
- Identify customer opportunities, create value propositions, and support customer retention and contract renewals.
What they ask for
- Five years of experience in each of the listed areas: end-to-end SAP business technical solution architectures; SAP enterprise, industry, platform, SaaS, third-party, or partner technologies; SAP HANA, S/4 HANA, or SAP Business Technology Platform; project leadership; SAP value and quality management; facilitation and negotiation in SAP technical areas; service planning and value propositions; Premium Engagement services; and customer requirements analysis.
- Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field, plus seven years of progressive post-baccalaureate experience in the job offered or a related occupation; alternatively, a master’s degree or foreign equivalent in one of these fields plus five years of experience.
- Able to travel up to 75% domestically.
Pay
$138,400 - $235,280 USD annual base salary; $173,000 - $294,100 USD targeted combined compensation range, inclusive of base salary and variable incentive target
Tools
SAP HANA, S/4 HANA, SAP Business Technology Platform, Qualtrics
Model-written summary · the original posting is authoritative