SAP
Success Plan Manager - Specialist - Midwest
Chicago, IL, United States · Hybrid · Manager · Full-time · Posted Oct 30, 2026
- Experience
- 8+ years managing SAP service engagements.
About the job
Manages SAP customer service engagements across a portfolio, aligning delivery and governance to customer goals and measurable business value.
What you'll do
- Develop engagement strategies and governance; manage stakeholder relationships, risks, and issue resolution.
- Run time-boxed engagements with clear milestones and scope, and track and communicate value realization.
- Integrate AI tools, including agentic AI, prompt engineering, and AI-assisted prototyping, into daily work to accelerate customer outcomes.
What they ask for
- 8+ years managing SAP service engagements.
- Customer success management skills from hands-on delivery and a track record of driving satisfaction and adoption.
- Ability to build trust with stakeholders at all levels, including C-suite, and communicate technical progress in business language.
- Familiarity with SAP BTP and cross-system integration; demonstrated Core AI Skills assessed via a Codility take-home assignment.
Nice to have
- French-speaking is an advantage.
Tools
SAP, SAP BTP, Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, AI Output Quality Assurance, Codility
AI focus
Requires demonstrated core AI skills and integrating AI tools—such as agentic AI, prompt engineering, and AI-assisted prototyping—into daily workflow; AI skills are assessed via a Codility take-home assignment.
Model-written summary · the original posting is authoritative