Sardine
Strategic Account Manager
$150K–$210K
North America +2 · Remote · Manager · Full-time · Posted Sep 27, 2026
- Location
- North America
United States
Canada - Experience
- 7+ years in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
About the job
Manages strategic customer relationships and coordinates Sardine teams to help clients maximize product value and address fraud, risk, compliance, and payments needs.
What you'll do
- Serve as the primary customer contact, resolve issues, and help maximize customer ROI.
- Translate technical and product challenges into actionable solutions, coordinating internally and with customers.
- Build and communicate customer KPIs, advise on fraud and compliance best practices, and collaborate with risk analytics teams to address fraud typologies.
What they ask for
- 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs.
- Strong presentation skills and previous customer-facing experience.
- Exceptional project management, analytical, stakeholder-management, and communication skills.
- Proficiency in business intelligence tools.
Nice to have
- Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred.
- Customer-facing experience with a technical product is preferred.
Pay
$150,000 - $210,000 USD base salary; CA$150,000-$220,000 CAD base salary
Tools
APIs
Model-written summary · the original posting is authoritative