Sardine
Support Engineering Manager
$120K–$160K
North America +1 · Remote · Manager · Full-time · Posted Jul 22, 2026
- Location
- North America
Berkeley, California - Experience
- 7+ years in a relevant technical role; 3+ years managing technical support teams.
- Education
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
About the job
Leads and scales Sardine’s technical support team, handling complex customer issues while improving support operations, processes, and tooling.
What you'll do
- Lead, coach, hire, and develop Support Engineers.
- Own escalations and service delivery, including hands-on debugging, customer calls, and incident response.
- Build support processes and metrics, and partner cross-functionally to improve the platform and service quality.
What they ask for
- 7+ years in technical support, support engineering, software engineering, or a related technical role.
- 3+ years managing technical support teams, including performance management and coaching.
- Proficiency with SQL and REST APIs; experience with debugging and observability tools.
- Experience in startup and larger-company environments, and in high-volume support operations with enterprise SLAs and on-call responsibilities.
Nice to have
- Hands-on software development or engineering experience.
Pay
$120K – $160K USD base salary
Tools
SQL, REST APIs, Pylon's AI Assistant
AI focus
Champion AI and automation adoption, including Pylon's AI Assistant, to improve team productivity and service quality.
Model-written summary · the original posting is authoritative