Saronic
IT Technician
New Orleans, LA · On-site · Full-time · Posted Aug 20, 2026
- Experience
- 3+ years of experience in a technical support or similar IT role.
- Education
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Visa sponsorship
- If the role is based in the United States, it requires “U.S. Person” status as defined by U.S. law, including U.S. citizens, legal permanent residents, and certain protected classes of asylees and refugees.
About the job
Provides advanced technical support and maintenance for Saronic’s IT systems and networks, resolving issues and supporting infrastructure security and reliability.
What you'll do
- Troubleshoot hardware, software, network, and escalated technical issues across user devices and IT systems.
- Maintain and administer systems, including network configurations, Active Directory, Office 365, cloud services, updates, patches, and backups.
- Document support tickets, mentor Tier 1 technicians, and collaborate on IT projects, migrations, and upgrades.
What they ask for
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Proficiency troubleshooting hardware, software, and networking issues.
- Experience with Windows and macOS, Active Directory, Office 365, cloud services, and networking fundamentals.
- Strong communication and customer service skills; familiarity with ticketing systems and helpdesk management tools.
Nice to have
- IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
- Familiarity with Department of Defense (DoD) or military industry projects; knowledge of autonomous systems or maritime technology.
Tools
Windows, macOS, Active Directory, Office 365, TCP/IP, DNS, DHCP, VPN
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